You can also view Customer Insights activities in the timeline. The interactions timeline for a contact or lead provides a unified view of historical interactions based on customer activities in Dynamics 365 Customer Insights - Journeys (both Customer Insights - Journeys and outbound), Sales, and Customer Service. The documentation content is being updated to note whether it applies to real-time journeys or outbound marketing. Many documentation pages currently refer to outbound features that may not be available or may work differently in real-time journeys. For more information, see Default real-time journeys installation. Starting on September 1, 2023, new Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Dynamics 365 Customer Insights FAQs ![]() The individual applications have been renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights began to be sold together under a single product SKU called Dynamics 365 Customer Insights.
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